Corporate Identity & Ordering
Which corporate entity operates pethavenspace?
Company Name: SMARTPETS LIMITED
Registration Number: 8036963 (New Zealand Company Number) | 80369639429048380010 (New Zealand Business Number)
Address: 224 Pukenui Road, Rd 2, Kaiwaka, 0573, New Zealand
Email: pet@pethavenspace.com
Phone: +64 9 422 3215
How are your products handled and dispatched?
All pet bedding products available on our storefront are managed directly under our immediate operational supervision. We oversee product quality evaluations, systematic packaging, and order dispatch directly from our facilities, maintaining consistent oversight over our complete supply chain prior to transit.
Payment Information
Which payment methods do you accept?
To facilitate a standard and reliable checkout process, we accept a comprehensive range of internationally recognized payment methods. Customers can complete transactions utilizing:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Is my payment data handled with industry-standard protocols?
All transactions are processed using industry-standard encrypted connections. Your complete financial credentials are piped directly to our transaction infrastructure provider and are not stored or maintained on our internal corporate servers. While we maintain standard commercial controls to safeguard our operational data environment, no digital framework can be characterized as entirely immune to external risk.
Shipping & Delivery
Which shipping carriers do you partner with for European deliveries?
We serve consumer markets across Europe. To ensure reliable transit, we cooperate with premium international courier networks, specifically utilizing priority shipping options managed by DHL, FedEx, and UPS.
What is the estimated delivery timeframe?
The standard transit duration for orders destined for European territories is 6 to 10 working days following formal dispatch from our facility.
How can I track the status of my order?
Our automated system transmits structured milestone notifications to the email address you provided at the checkout. You will receive real-time updates at critical stages: upon initial dispatch from our facility, upon arrival at regional hubs, and when the consignment is assigned for final-mile delivery by the local courier.
What happens if my delivery exceeds the standard timeframe?
If your consignment does not arrive within our standard delivery window, please reach out to our support team at pet@pethavenspace.com. We will immediately open an official inquiry with the designated carrier network. Depending on the verifiable outcome of the carrier investigation, we will arrange for a complete refund of your transaction amount or organize a replacement shipment at no additional cost.
Will I have to pay any customs duties or import taxes?
No. All orders delivered to European destinations are shipped on a Delivered Duty Paid (DDP) basis. The price you see at checkout is the final price, and we cover all relevant customs duties, taxes, and VAT.
Returns, Cancellations, and Refunds
Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please contact us at pet@pethavenspace.com within 12 hours of placement. Once an order has been dispatched, it cannot be canceled and must be processed as a standard return.
What is your return policy for European customers?
In full alignment with European consumer rights legislation, customers residing within the European Economic Area (EEA) possess a statutory 14-day Right of Withdrawal. You have the legal right to cancel your purchase contract without justification within 14 days from the date on which you, or an appointed third party, physically receive the goods. To initiate this process, please submit a written declaration to pet@pethavenspace.com. Please note that if you are returning an item simply because you changed your mind (and not due to a defect), you will be responsible for the return shipping costs to our specified facility.
What should I do if my item arrives damaged or non-conforming?
We maintain close oversight over our product processing, but if an item sustains damage during transit or shows clear manufacturing flaws, we provide a structured resolution pathway:
Contact our customer care team via email at pet@pethavenspace.com within 14 days of receipt.
Provide a clear text description along with photographic evidence illustrating the specific defect or damage.
Once our team verifies the photographic evidence, we will issue a full refund or arrange a replacement shipment. You are not required to return the physically damaged product to our facility once satisfactory photographic verification is complete.
Corporate Contact Details
For any further structural inquiries, please contact our registered office via the verified channels below:
Brand Name: pethavenspace
Company Name: SMARTPETS LIMITED
Registration Number: 8036963 (New Zealand Company Number) | 80369639429048380010 (New Zealand Business Number)
Address: 224 Pukenui Road, Rd 2, Kaiwaka, 0573, New Zealand
Email: pet@pethavenspace.com
Phone: +64 9 422 3215
