Welcome to pethavenspace. This website, located at www.pethavenspace.com, is operated by SMARTPETS LIMITED. Throughout the site, the terms “we”, “us”, and “our” refer to SMARTPETS LIMITED By accessing our storefront and purchasing pet bedding items from us, you agree to be bound by the following Terms of Service.
Please read these Terms of Service systematically before finalizing your order.
1. Corporate Identity and Governing Law
The pethavenspace brand and digital storefront are the exclusive property of SMARTPETS LIMITED., a corporate entity duly registered and compliant under the laws of New Zealand.
These Terms of Service and any commercial agreements whereby we provide merchandise to you shall be governed by, and construed in accordance with, the statutory frameworks of New Zealand, whilst respecting mandatory consumer protection regulations applicable within the European Union.
2. General Commercial Conditions
By placing an order on our website, you confirm that you are purchasing our premium pet beds for lawful, personal consumer use. We reserve the correct operational authority to decline service or limit order quantities to any individual or geographical region in accordance with corporate risk management assessments.
3. Shipping, Transit Timelines, and Transfer of Risk
3.1 Distribution and Transit Partners: We serve consumer markets across Europe. To maintain reliable transport standards, we cooperate with premium international courier networks, specifically utilising priority services provided by carriers including DHL, FedEx, and UPS.
3.2 Transit Timelines and Notification Methods:
Standard Delivery Window: The estimated transit duration for shipments destined for European territories is 6 to 10 working days following order dispatch.
Tracking Communication: To keep you informed of your consignment’s progress, our automated infrastructure transmits status update emails to the address provided at the time of purchase. These notifications are issued at critical operational intervals: upon initial dispatch, upon arrival at the regional sorting facility, and when the consignment is assigned for local final-mile delivery.
3.3 Delayed Consignments and Investigation Workflows: In the event that a shipment exceeds our standard delivery timeframe, please contact our support team at pet@pethavenspace.com. Upon notification, we will initiate a formal investigation with the respective carrier. Based on the objective findings of that investigation, we will process a complete refund of the transaction amount or organize a replacement shipment at no additional charge to the customer.
3.4 Statutory Transfer of Risk: In strict compliance with European consumer legislation, the risk of loss, theft, or damage to the goods remains with SMARTPETS LIMITED until the item is physically delivered to you or a third party nominated by you to take possession of the merchandise. Risk does not transfer to the consumer upon handover to the courier network.
4. Right of Withdrawal and Returns Framework
4.1 Statutory 14-Day Right of Withdrawal: In accordance with European consumer protection directives, consumers residing within the European Economic Area (EEA) possess a statutory 14-day right of withdrawal. You have the right to cancel your purchase contract without providing justification within 14 days from the date on which you, or a third party designated by you, physically receive the purchased item.
To exercise this right, you must communicate your decision to cancel the contract via a clear, written statement sent to pet@pethavenspace.com within the specified 14-day period. Please note: If you exercise your statutory right of withdrawal for reasons other than product defects (e.g., a change of mind), you will be responsible for bearing the direct cost of returning the goods to our specified facility.
4.2 Non-Conforming, Defective, or Damaged Items: We maintain oversight over our fulfilment processes to ensure item quality. However, if an item arrives with functional flaws, manufacturing imperfections, or structural damage sustained prior to delivery, the following resolution protocol applies:
Reporting Requirement: You must contact our customer service team via email (pet@pethavenspace.com) within 14 days of receipt, providing detailed text describing the issue along with photographic evidence of the damage or non-conformity.
Resolution Policy: Upon verification of the photographic evidence by our support team, we will arrange for either a full refund of the purchase price or a replacement item to be dispatched. You are not required to return the damaged physical item to our facilities once satisfactory photographic verification is completed.
5. Content Integrity and Website Material
All product images, textual descriptions, and visual assets displayed across the homepage and product listings of www.pethavenspace.com are original proprietary property or sourced via verified royalty-free frameworks. We do not utilise unauthorized commercial logos, trademarks, or copyrighted materials belonging to third-party entities.
6. Transaction Processing and Pricing
Prices for our merchandise are subject to change without prior notice. We reserve the operational right to modify or discontinue an item at any time. We utilize standard, encrypted payment processing architectures to manage your transaction securely. While we implement standard commercial data practices to safeguard transaction interfaces, no digital framework can be characterized as entirely immune to external risks.
All orders dispatched to the European Union are shipped on a Delivered Duty Paid (DDP) basis. The final price displayed at checkout encompasses all relevant customs duties, import taxes, and VAT.
Corporate Disclosures & Contact Information
For formal inquiries regarding these Terms of Service, please contact our registered office through the verified communication channels provided below:
Brand Name: pethavenspace
Company Name: SMARTPETS LIMITED
Registration Number: 8036963 (New Zealand Company Number) | 80369639429048380010 (New Zealand Business Number)
Address: 224 Pukenui Road, Rd 2, Kaiwaka, 0573, New Zealand
Email: pet@pethavenspace.com
Phone: +64 9 422 3215
