This Privacy Policy outlines how pethavenspace collects, utilises, processes, and protects the personal information of individuals visiting or making purchases from www.pethavenspace.com.
1. Data Controller
Company Name: SMARTPETS LIMITED
Registration Number: 8036963 (New Zealand Company Number) | 80369639429048380010 (New Zealand Business Number)
Address: 224 Pukenui Road, Rd 2, Kaiwaka, 0573, New Zealand
Email: pet@pethavenspace.com
Phone: +64 9 422 3215
2. Information We Collect
To fulfil your orders and manage our commercial operations, we gather specific personal details provided by you during the transaction workflow:
Identity and Contact Data: Including your name, delivery address, billing address, telephone number, and email address.
Transaction Data: Details regarding the specific pet bedding products purchased from our storefront.
Technical Data: Including internet protocol (IP) addresses, browser characteristics, and operational log data collected via standard website function.
3. Purpose of Processing and Legal Bases
We process your personal data under the following legitimate legal frameworks mandated by the GDPR and New Zealand PDPA:
Contractual Necessity: To manage, package, and dispatch orders directly to your provided address.
Legal Obligation: To satisfy financial record-keeping, statutory taxation, and corporate reporting requirements in New Zealand and destination countries within Europe.
Legitimate Interests: To maintain the functional integrity of our storefront, address customer support enquiries, and to detect, prevent, and mitigate fraudulent transactions, unauthorized access, and other security incidents, thereby protecting both our commercial operations and our legitimate customers.
4. Third-Party Data Transmission and Payment Infrastructure
To facilitate commercial transactions, your data is transferred to verified service providers who operate under strict confidentiality structures.
Payment Infrastructure Provider: All credit and debit card transactions are processed directly via Stripe. Your financial account details are transmitted directly to Stripe via standard encrypted connections. PET4LIFE PET SUPPLY PTE. LTD. does not store, view, or retain your complete credit card numbers or sensitive payment details on our internal servers. Stripe utilises this information solely to process your payment in compliance with international financial protocols.
Logistics Providers: Your contact information and shipping address are shared with our contracted postal and delivery networks to ensure the movement of physical inventory to your address.
5. Data Retention Periods
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, accounting, and statutory reporting requirements.
Transaction and Taxation Records: In accordance with New Zealand inland revenue standards and European fiscal laws, data associated with commercial purchases is retained for a standard period of 7 years from the date of the transaction.
Customer Enquiries: General communication logs and enquiries not resulting in a transaction are retained for up to 2 years following the final communication.
6. International Data Transfers
As a New Zealand corporate entity serving customers within Europe, personal data is transferred across international borders. We implement appropriate statutory safeguards to ensure that your information receives a level of protection equivalent to that required under European and New Zealand data protection standards.
7. Rights of Data Subjects
Depending on your geographical location (including jurisdictions within the European Economic Area and New Zealand), you possess specific legal rights concerning your personal data:
The right to request access to the personal information held by us.
The right to request the rectification of inaccurate or incomplete personal data.
The right to request the erasure of your data under specific statutory conditions.
The right to object to or restrict certain processing activities.
To exercise any of these statutory rights, please submit a formal request to our dedicated privacy contact at pet@pethavenspace.com.
8. Operational Security Boundaries
We deploy systematic organisational and physical measures to protect personal data from unauthorised access, alteration, or disclosure. While we maintain standard commercial controls to safeguard our operational data environment, no digital transaction structure can be characterised as entirely immune to external risk. We do not provide absolute or open-ended representations regarding total data invulnerability.
Corporate Identification Details
Brand Identity: pethavenspace
Company Name: SMARTPETS LIMITED
Registration Number: 8036963 (New Zealand Company Number) | 80369639429048380010 (New Zealand Business Number)
Address: 224 Pukenui Road, Rd 2, Kaiwaka, 0573, New Zealand
Email: pet@pethavenspace.com
Phone: +64 9 422 3215
